PRIVACY POLICY - CandidConversations

1. INTRODUCTION

This Privacy Policy describes how CandidConversations ("we," "us," or "our") collects, uses, and discloses your personal information when you use our mentorship booking platform (the "Service").

We are committed to protecting your personal information and your right to privacy. When you use our platform, you trust us with your personal information. We take your privacy very seriously and aim to explain clearly what information we collect, how we use it, and what rights you have.

This Privacy Policy applies to all information collected through our platform, as well as any related services, sales, marketing, or events.

2. DEFINITIONS

To help explain things clearly:

• Cookie: A small file placed on your device to enable certain features and functionality.
• Company: Refers to CandidConversations.
• Country: India.
• Customer / User: Any person who uses the platform.
• Device: Any internet-connected device used to access the Service.
• Personal Data: Any information that identifies an individual.
• Service: The mentorship booking platform provided by CandidConversations.
• Third-party service: External services used to operate the platform.
• Website: https://candidconversations.in
• You: The user of the Service.

3. INFORMATION WE COLLECT

We collect different types of information to provide and improve our Service.

3.1 Personal Data

We may collect:

• Email address
• First name and last name

3.2 Booking Data

• Selected mentor
• Session date and time
• Booking status
• Meeting details (including generated meeting links)

3.3 Payment Data

Payments are processed securely via Razorpay. We do not store your card or banking details.

3.4 Google Account Data

If you sign in using Google, we may access:

• Your email address
• Basic profile information

If you grant permission, we may use Google Calendar API to:

• Create events for scheduled sessions
• Attach meeting links

We do not:

• Read your existing calendar events
• Modify or delete personal calendar data

3.5 Usage Data

• IP address
• Browser type
• Device information
• Interaction with the platform

3.6 Cookies

We use cookies to improve functionality and user experience.

4. HOW WE USE YOUR INFORMATION

CandidConversations uses your data to:

• Provide and maintain the Service
• Schedule and manage mentorship sessions
• Generate meeting links
• Send booking confirmations and reminders
• Provide customer support
• Monitor and improve platform performance
• Detect and prevent fraud or misuse
• Comply with legal obligations

4.1 Google User Data

If you authenticate using Google, we access limited data strictly for functionality:

• To create calendar events for booked sessions
• To attach meeting links

We do NOT:

• Read your existing calendar events
• Modify or delete personal data outside created events
• Share Google data with third parties

CandidConversations’ use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

5. DATA RETENTION

We retain your data:

• As long as your account is active
• As necessary for legal, financial, and operational purposes

You may request deletion of your data at any time.

6. TRANSFER OF YOUR PERSONAL DATA

Your information may be transferred and processed in India.

By using our Service, you consent to this transfer.

We take reasonable steps to ensure your data is handled securely.

7. DISCLOSURE OF YOUR PERSONAL DATA

Business Transactions

If we are involved in a merger or acquisition, your data may be transferred.

Legal Requirements

We may disclose data if required to:

• Comply with legal obligations
• Protect rights or safety
• Prevent fraud or misuse

8. THIRD-PARTY SERVICES

We use third-party providers to operate our platform:

• Razorpay — payment processing
• Google Calendar API — event creation
• Resend — email delivery
• Upstash QStash — reminder scheduling
• Google Analytics — usage analytics

These services process data only as necessary for their functionality.

9. SECURITY OF YOUR PERSONAL DATA

We take the security of your personal information seriously and implement reasonable administrative, technical, and organizational safeguards to protect user data.

Our security measures include:

• HTTPS/TLS encrypted communication between users and our platform
• Restricted access controls for sensitive user data
• Secure authentication and session handling mechanisms
• Use of trusted third-party providers for payment processing and infrastructure services
• Secure storage and handling of booking and account-related information
• Limited access to Google user data strictly for session scheduling functionality

Google Calendar data is used only for creating and managing mentorship session events initiated by users. We do not read, access, or process unrelated calendar content.

Payment information is processed securely through Razorpay, and we do not store users’ card or banking details on our servers.

While we take commercially reasonable steps to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. CHILDREN'S PRIVACY

Our Service is not intended for users under the age of 13.

11. YOUR DATA RIGHTS

You may:

• Request access to your data
• Request correction or deletion
• Contact us for any privacy concerns

We will respond within a reasonable timeframe.

12. SERVICE PROVIDERS

Third-party service providers may access data only to perform tasks on our behalf and are obligated to protect it.

13. LINKS TO OTHER SITES

We are not responsible for third-party websites linked from our platform.

14. CHANGES TO THIS PRIVACY POLICY

We may update this policy periodically. Updates will be posted on this page.

15. CONTACT US

If you have any questions:
📧 support@candidconversations.in